Privacy Policy

Jacksonville Concrete Pumping Co. ("Jacksonville Concrete Pumping Co.", "we," "us," or "our") operates https://concretepumpingjacksonville.com (the "Site") to coordinate concrete pumping dispatch across Northeast Florida. Equipment on jobs booked through the Site is operated by independent, third-party, locally-licensed and insured concrete pumping operators ("Service Providers") rather than by us directly. When you submit a request through the Site, we route it to the appropriate Service Provider for your jobsite location.

This policy explains what information we collect through the Site, how it's used, who it's shared with, and the choices available to you.

Information you provide directly: name, phone number, email address, jobsite address or ZIP code, project details (yardage, equipment type, pour date), and any message content you submit through our quote request, booking, or contact forms.

Information collected automatically: IP address, browser and device type, pages visited, referring URL, and approximate location, collected via standard server logs and cookies/tracking pixels (see "Cookies & Tracking" below).

Call tracking: If you contact us by phone using a number displayed on the Site, your call may be recorded or transcribed for quality assurance, training, and lead-routing purposes. By calling, you consent to this recording where required by law.

• To route your inquiry to an appropriate, independently-owned Service Provider for a callback or quote.
• To respond to inquiries submitted through our forms, chat widget, or phone lines.
• To improve the Site, our dispatch accuracy, and the relevance of the Service Providers we route you to.
• To send you a confirmation, appointment reminder, or follow-up communication related to your request (by phone, SMS, or email).
• To detect, prevent, and address fraud, spam, or misuse of the Site.

Because requests submitted through the Site are routed for dispatch, submitting a form or calling a number on this Site means your contact and project details will be shared with one or more independent, third-party concrete pumping Service Providers operating in your area so they can contact you directly regarding your request.

We may also share information with vendors who perform services on our behalf, such as call-tracking, form-hosting, SMS/email delivery, and analytics providers, under confidentiality obligations consistent with this policy.

We do not sell your personal information to unrelated third parties, and we do not share it for those third parties' own unrelated purposes outside of fulfilling your service request.

By submitting your phone number through a form on this Site, you consent to be contacted by Jacksonville Concrete Pumping Co. and/or the Service Provider(s) your request is routed to, by phone call or SMS text message, regarding your inquiry, including using automated dialing or messaging technology. Message and data rates may apply. Consent to receive SMS is not a condition of purchasing any service. Reply STOP to any text message to opt out, or contact us at info@concretepumpingjacksonville.com.

We use cookies, pixels, and similar technologies (including tools such as Google Analytics and Google Ads) to understand Site traffic, measure Site performance, and improve user experience. You can disable cookies through your browser settings; some Site features may not function properly if you do.

We retain form submissions and call records for as long as reasonably necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request that we (a) provide a copy of the personal information we hold about you, (b) correct inaccurate information, or (c) delete your information, subject to legal and legitimate business retention requirements. To make a request, email info@concretepumpingjacksonville.com or call (904) 555-0190. Depending on your state of residence, you may have additional rights under applicable privacy laws (e.g., the California Consumer Privacy Act); we will respond to verified requests within the timeframes required by law.

This Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Effective Date" above indicates when this policy was last revised. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, contact us:

Jacksonville Concrete Pumping Co.
100 Industrial Parkway, Jacksonville, FL 32202
Phone: (904) 555-0190
Email: info@concretepumpingjacksonville.com